QUALITY
E-Burn single-use products are manufactured under license in China and individually tested prior to leaving the factory. All are supplied fully charged and ready for use and should be used within twelve months of manufacture. For simplicity, we suggest stockists work to within six months of purchase. The manufacture date is included within each item’s unique ID number.
UNDERSTANDING THE DATE CONTAINED WITHIN THE UNIQUE ID NUMBER ON THE BATTERY INSIDE EACH E BURN:
e.g. A product with eb 5042315853 reads as follows:
The first digit identifies the flavour of the product.
The second and third digits indicate the month of manufacture, and the fourth and fifth digits indicate the year of manufacture.
In this example, the 0423 indicates April 2023.
STORAGE
Stock must be stored at room temperature, and not subjected to any extreme conditions or left in direct sunlight for long periods. Stock must be stored horizontally and rotated effectively.
PAYMENT TERMS
We do not operate a sale or return service. Payment can be made via our website. Goods will be despatched on receipt of cleared funds. Trade account customers benefit from a 30-day account facility. PDF invoices will be sent electronically once goods are despatched and payment must be made within 30 days of the invoice date.
BULK CALL-OFF ORDERS
To take advantage of lower prices customers may order and pay in advance and call off deliveries over a set period. Full details are shown on our price list. The full amount must be for delivery to one delivery address.
FLAVOURS
Once supplied in accordance with a purchase order, we are unable to exchange products for alternative flavours.
FAULTS/TAMPERING
Any product which does not operate correctly old must be reported immediately at customerservices@e-burn.com. A returns form will be issued giving full instructions. If the item is unused, the original packaging should also be returned. Our testing process will usually take 7-10 days. Any product found to be faulty, less than 12 months old and showing no signs of any tampering, will be replaced free of charge.
RECYCLING
Free recycling collection in mainland England and Wales. Charges may apply in other areas.
Special boxes are available for the collection of used E-Burns from the sites we have delivered goods to. Once boxes are full email our recycling team at recycling@e-burn.com and collection arrangements will be made. Boxes must remain sealed with the security tags and boxes must be at least 75% full and only with E-Burn products. Boxes containing other products or less than 75% full will attract a charge for carriage. Any boxes containing other products will be returned as we are only equipped to process the recycling of our own products. Carriage charges will apply.
E-Burn Limited Head Office: Unit 3, Swordfish Way, Sherburn In Elmet, Leeds LS25 6NG.
SALES/ACCOUNTS: 01977 682455.
www.e-burn.com customerservices@e-burn.com UPDATED 07/2023.