Delivery & Shipping Policy

At E-Burn, we strive to ensure your order is delivered quickly, securely, and in full compliance with UK regulations. We partner with trusted courier services to provide reliable and flexible delivery options.

1. Shipping Options

1.1. Royal Mail Tracked 48: A reliable standard delivery service with tracking updates provided via email and/or SMS.

1.2. DHL Next Day Delivery: A premium express service designed for urgent orders requiring next working day delivery.

1.3. Free Shipping: All orders over £30 qualify for free shipping and will be dispatched via Royal Mail Tracked 48 unless otherwise specified.

2. Order Processing & Dispatch

2.1. Age Verification: In accordance with UK law, all orders are subject to mandatory age verification. Orders will not be dispatched until this process has been successfully completed.

2.2. Cut-off Times: Orders placed before 12:00 PM (Monday to Friday) will be dispatched on the same working day. Orders placed after this time, or on weekends and Bank Holidays, will be processed on the next working day.

2.3. Dispatch Confirmation: Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

3. Delivery Terms

3.1. Delivery Restrictions: Delivery is available within the United Kingdom only. We do not offer international shipping and will not fulfil orders for delivery outside the UK.

3.2. Liability for Delays: While we aim to meet all delivery timeframes, E-Burn is not responsible for delays caused by courier services or circumstances beyond our control.

3.3. Safe Place Policy: Due to the nature of our products and legal age restrictions, parcels cannot be left in porches, sheds, bin stores, or any designated “safe place.” A valid age-verified recipient must be present at the time of delivery.

3.4. Failed Deliveries: If delivery is unsuccessful due to the absence of an eligible recipient, the courier may attempt redelivery or return the parcel to us. Additional charges may apply for redelivery.

4. Damaged or Missing Parcels

4.1. Damaged Goods: If your parcel arrives visibly damaged, you must take photographic evidence prior to opening and contact our customer support team immediately.

4.2. Missing Items: Any discrepancies or missing items must be reported within 48 hours of delivery.

4.3. Investigation: We reserve the right to investigate all claims with the courier before issuing replacements or refunds.

Last Updated: 02/04/2026