Privacy Policy

At E-Burn, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with applicable UK data protection laws.

1. Age Verification Data

1.1. Legal Requirement: Due to the nature of our products, we are legally required to verify that all customers are aged 18 or over.

1.2. Data Processing: To fulfil this obligation, we use third-party age verification services and may process your name, address, and date of birth.

1.3. Condition of Sale: Completion of age verification is a mandatory condition of sale. Orders will not be processed or dispatched until verification is successful.

2. Data Usage & Security

2.1. Purpose of Data Collection: We collect and process personal information to:

  • Fulfil and deliver customer orders

  • Prevent fraudulent transactions

  • Comply with UK laws and regulations relating to nicotine products

2.2. Data Security: All payment transactions are encrypted using Secure Socket Layer (SSL) technology. We do not store full payment card details on our systems.

2.3. Data Retention: Personal data will only be retained for as long as necessary to fulfil the purposes outlined above or to comply with legal obligations.

3. Marketing Communications

3.1. Consent: If you opt in to receive marketing communications, we may send you updates, promotions, and product information relating to E-Burn.

3.2. Opt-Out: You may unsubscribe from marketing communications at any time by using the unsubscribe link in emails or by contacting us directly.

4. Cookies

4.1. Essential Cookies: We use essential cookies to ensure our website functions correctly, including maintaining your shopping basket and processing orders.

4.2. Analytical Cookies: We also use analytical cookies to understand how users interact with our website and to improve user experience.

4.3. Consent: By using our website, you consent to the use of cookies in accordance with this policy.

5. Your Rights

5.1. Data Protection Rights: Under UK GDPR, you have the right to access, correct, or request deletion of your personal data, as well as the right to restrict or object to certain processing activities.

5.2. Requests: To exercise any of your rights, please contact us using the details below.

6. Contact Information

E-Burn Customer Support

Email: customerservices@e-burn.com

Address: Units 3–5 Swordfish Way, Sherburn-In-Elmet, Leeds, LS25 6NG

Last Updated: 02/04/2026