E- Burn High-Security E -Cigs

All e-cigs are individually tested prior to leaving the factory. They should be used within six months of purchase.

Any faulty units should be reported immediately and be returned to us within seven days with proof of purchase and ideally with the original packaging. Providing there is no evidence of tampering or signs of damage and the serial numbers confirm they have failed within six months of purchase they will be replaced free of charge.

Basic Move and E-Liquid

Basic Move Units are tested prior to despatch and guaranteed for twelve months.

Failure of any component due to a manufacturing fault will result in a refund or replacement of a new or refurbished unit. They are designed for use with our liquids only. Our guarantee becomes void if units show signs of damage or misuse.

Our E-Liquid is manufactured in a strict controlled environment and all batches are tested and checked prior to despatch. They should be used within six months of purchase and stored at normal room temperatures away from direct sunlight or heat sources.

We hold samples of each batch for comparison should any e- liquids returned. In the unlikely event of a liquid being found to be of poor quality it should be returned for testing along with evidence of purchase. Other quantities of the same flavour purchased at the same time should also be returned unopened. Liquids returned and found to be of poor quality will be replaced free of charge.

E-Burn Limited
Botley Mills, Mill Hill, Botley, Southampton Hampshire SO30 2GB

Sales: 01977 682455

Accounts: 01489 669875


[email protected]